Refund policy

At Kimchee & Gold Boutique, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, please contact us by email.

All non-custom clothing can be returned within 10 days of purchase date and a return must be submitted within 48 hours of receiving the item with tags attached and unworn. 

To start a return, you can contact us at hello@kimcheeandgold.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at hello@kimcheeandgold.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, or accessories.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kimcheeandgold.com.